Frequently Asked Questions

We use premium natural botanical extracts and plant-based raw materials, sourced from certified suppliers. All ingredients comply with ISO, HACCP, and relevant international quality standards.

Yes, our manufacturing facility is GMP certified. COA, MSDS, and other compliance documents can be provided upon request.

Our MOQ varies by product line. Generally, we accept orders starting from 10 units per SKU for new customers.

Absolutely. We offer OEM/ODM services with custom packaging, branding, and product specifications.

Standard shipping is 7-15 business days via DHL/FedEx. Express shipping (3-5 days) is available for urgent orders.

Yes, we ship to over 100 countries. Shipping costs and delivery times vary by destination.

We offer FOB, CIF, and DDP terms. Please contact our sales team for specific quotes.

Please contact us with your country name and we will confirm shipping availability and costs.

We accept T/T bank transfer, Western Union, and PayPal for sample orders. Letter of credit is available for large orders.

Yes, we offer sample orders at a small fee, which can be deducted from your first bulk order.

Please fill out our contact form or email janeliangyafen@gmail.com with your requirements for a detailed quote.

Standard terms are 30% deposit, 70% before shipment. Long-term partners can negotiate credit terms.

Yes, our technical team is available via email and WhatsApp for product usage guidance and troubleshooting.

We offer a full quality guarantee on all products. If any batch fails to meet the agreed specification, we provide replacement or refund.

Yes, we welcome factory visits. Please contact us to arrange a visit and we will assist with your travel plans.

Please contact our business development team at janeliangyafen@gmail.com with your company information.